The provision of quality health care requires a doctor patient relationship of trust and confidentiality. Nunawading Clinic collects and holds personal health information about you in your medical record, as do all medical practices. This information is necessarily available to practice staff but is always treated in strict confidence. All our staff sign a confidentiality agreement to protect your information. Aspects of your health information may also be recorded on medical registers – such as the diabetes and national cancer screening registers. Information from your medical files may be viewed by accreditation and quality assurance bodies.
Accreditation and Quality Assurance Bodies
Accreditation bodies view a sample of our files every few years to ensure they are maintained and secured according to current best practice standards. As part of our commitment to quality assurance and maintenance of the highest standards of medical care, doctors at this practice do participate in audits of management of patient’s conditions. This requires reviewing and extracting anonymous information from your medical file. Audits review the doctor’s response to a particular situation or condition but do not involve any personal or identifying patient information.
Accessing Your Health Information
Personal information is made available with your agreement to other health practitioners in the course of medical referrals. You may access your personal health information in accordance with the provisions of the Privacy Act 1988 (Commonwealth legislation) or Health Regulations Act 2001 (Victorian Government). Information about this process may be obtained from the receptionist.
Apart from the use and disclosure of personal health information as indicated above your written consent is required before the transfer of any of your health information. Should it not be possible to obtain your consent or refusal of consent in the case of severe illness or other unforseen situation the practice will attempt to consult your next of kin or a person nominated by you for such a purpose. If this is not possible your doctor will act in what is judged to be your best interest.
If you have any concerns please discuss with your doctor.