Nunawading

Clinic

General Practice & Allied Health

Enquiries & Appointments

Call 03 9878 9191

Clinic Services

Our doctors and nurses offer the following services among others. If you require a service not listed on this page, please speak to your doctor.

 

Allied Health


Dr Heng is both a qualified GP and chiropractor. He is a Chiropractic lecturer at RMIT University in Bundoora & also works as a Surgical assistant with various specialists. He has a special interest in complex musculo-skeletal management and would like to seek further collaboration between both the chiropractic and medical profession. If you are a musculo-skeletal practitioner and would like further advice regarding a patient, please feel free to call our clinic & speak to one of our practitioners.

Dr Heng also practices regularly at Vermont Health Care. He consults from both clinics & is able to access your records from either clinic.

Appointments

 

Please call 9878 9191 to make an appointment. 

 

When booking your appointment, the receptionist will ask you to confirm your address and date of birth in addition to your name. We will also need to do this on other occasions such as when you request a repeat prescription or referral etc. The reason for this is to be sure we always have your correct record and there is no misidentification or mismatch.

 

In an effort to provide an efficient service, our receptionists  will ask for your medicare card at every visit. 

Standard appointment times are for 10-15 minutes.

 

For multiple smaller problems or a complicated issue longer appointments are available, but please let the receptionist know when making your appointment.

The gap fee for this is less ie: it is not more costly to you as a patient for a longer appointment once you receive your rebate from medicare.

 

Consultations for completing medical reports and travel vaccinations and information also require long appointments.Please note that consultations for medical reports and travel vaccinations may not be covered by Medicare.

Urgent medical problems will always be dealt with as a matter of priority. Our staff are experienced in helping you decide the most appropriate action for your needs. Click here for details on after hours consultations.

Home Visits

 

Home visits are available for patients who are registered wiith us and  who are unable to come to the clinic. These can be difficult to fit in so please arrange as early in the day as possible. Our doctors also regularly visit patients in hostels and nursing homes in the area. For more information please call the clinic as private fees may apply in some situations.

Phone Calls

 

Our busiest time is from 8:30am to 11 am. Waiting times are less should you call after those hours. Our doctors will be busy attending to their patients and their preference would be for you to make an appointment to address any issues. However, our GPs will take and return phone calls where appropriate. Please tell the receptionist if the matter is urgent and leave your best available contact number with a short message with our receptionist to help your GP prioritise your return call.

Recalls and Results

 

This practice operates a computer based recall system for sending reminders for follow up in some situations. This does not cover all or even most situations where your doctor has advised review but is used to aid follow up for some common checks such as smear tests, and some pathology results and examination reviews. Therefore please note that although every effort is made to send reminder letters, it is your responsibility to return for follow-up and check-ups. If you do not wish to be a part of this system, please advise your doctor. However, please remember that these activities are designed to enhance the ability of your doctor to provide the highest quality of care to you.

Obtaining Results

 

Unless it has been specifically agreed with the doctor beforehand, patients are required to return for an appointment to discuss test results.

 

A common misbelief is that the results are normal and nothing further needs to be done if you are not called up. This is not the case. Even if the results are normal, your GP may want to discuss other options with you. We at Nunawading Clinic strive to provide the best medical care possible, hence we appreciate your effort in making a follow up appointment to discuss your results.

In accordance with the privacy legislation we are unable to give results to anyone but the patient who had the test. In most cases this includes children of 15 years of age and over who are able to understand the nature of the test and the implications of a result. A patient may, however, provide written authorization for another person to receive results on their behalf. We are unable to verify the identity of the caller with full certainty and in general it is advised that patients return for receipt and discussion of results. 

Pregnancy Tests

 

Please ask the doctor during your consultation. When it is a necessary part of a consultation the cost of a pregnancy test attracts a medicare rebate.

Counselling

 

You may see any of the doctors here for counselling, but please ask the receptionist for a long appointment when booking in.

Diabetes Education and Support

 

Our general practice nurses participate in diabetes management. Most appointments with the nurse will need to be 30 minutes long and booked on a day when your own doctor is consulting if possible.

Medicals

 

All of our doctors are able to do general medical checks. It is preferable for you to make these appointments with your usual doctor since they will be the most familiar with your history. Please let the receptionist know you would like a medical when making your appointment so that a longer time can be allocated to you.

Shared Ante-Natal Care

 

Expecting mothers are encouraged to make a shared care appointment with Dr Ross, who specialises in this area, to arrange an obstetrician. An extended appointment time is not necessary.

Pap Smears

 

For most women Australian authorities recommend Pap smear screening every two years, although in some situations a shorter period is recommended. We have a recall system in place which will send you a reminder letter when it is time for your next pap smear, however responsibility does lie with the patient so you are advised keep your own records and not rely completely on our reminder system. If you have had a Pap smear elsewhere it would be helpful if you let us know, so that we can maintain an up to date medical record for you. 

All of our doctors are happy to do Pap smears, please let the receptionist know if you would prefer a female doctor. The results of Pap tests and HPV tests taken in this clinic are routinely forwarded to the Pap test Registry - please speak to your doctor if you have any problems with this policy.

Minor Surgery

 

We are able to perform minor surgical operations here at the clinic, such as suturing, removing moles, skin cancers etc. Please let the receptionist know when making your appointment, as you will generally need an extended appointment time and we will also need to book the treatment room for you.

An out of pocket fee applies for these services

Liquid Nitrogen "Freezing" Therapy

 

Liquid nitrogen is often used to "freeze" off sunspots and warts - please ask your doctor if you have any concerns.

Acupuncture

 

Dr Betty Korda is a General Practitioner who has specialised in laser acupuncture for the last 20 years. Laser Acupuncture is a modern way of treating conditions using the traditional methods of Chinese acupuncture, but without the needles, suitable for all ages.  

It is the pain free way of treating many conditions such as musculoskeletal pains including arthritis, hayfever, menstrual pain, headaches, migraines, anxiety, eczema and more.

Laser acupuncture can be used as alternative management for these conditions or as an adjunct to existing treatment.

 

Please phone reception to make an appointment.