Please call 9878 9191 to make an appointment. Alternatively, you can click on the top right corner of this webpage to Book Online.
We use HotDoc as our provider for our appointment system. They have provided this statement after the ABC report disclosed that an online booking provider, HealthEngine, had been passing on patient details to third parties.
HotDoc has a strict policy around how it handles any patient data as summarised below:
- HotDoc does not pass on any patient data to 3rd parties
- HotDoc does not engage in 3rd party advertising
- HotDoc strictly abides by its Company Promise found here
When booking your appointment, the receptionist will ask you to confirm your address and date of birth in addition to your name. We will also need to do this on other occasions such as when you request a repeat prescription or referral etc. The reason for this is to be sure we always have your correct record and there is no misidentification or mismatch.
In an effort to provide an efficient service, our receptionists will ask for your medicare card at every visit.
Standard appointment times are for 10-15 minutes.
For multiple smaller problems or a complicated issue longer appointments are available, but please let the receptionist know when making your appointment. The gap fee for this does not change ie: it is not more costly to you as a patient for a longer appointment once you receive your rebate from medicare.
Consultations for completing medical reports and travel vaccinations and information also require long appointments. Please note that consultations for medical reports and travel vaccinations may not be covered by Medicare.
Urgent medical problems will always be dealt with as a matter of priority. Our staff are experienced in helping you decide the most appropriate action for your needs. See our About Us page for details on after hours consultations.